We want you 100% satisfied. We believe that satisfied customers are return customers!
We will do our best to be fair and reasonable. Below is our simple return policy and instructions.
RETURN/EXCHANGES: Within 30 days of purchase you may return new unused items for an exchange or a refund. We will accept a returned product, as long as the product is in new and original condition in the factory packaging. The package may be opened for the purpose of trying the product on, but tags must still be attached and the product can not show any sign of having been worn. Closeout or discontinued items may not be returnable, but they will be marked as such on the website. Any item that has been embroidered is not returnable, as it is no longer in original condition.
If you are wanting to return an item for a refund, please click HERE to process a return label. Once we receive the item back we will process a refund minus the cost of this return label unless you have spoken to us and the return is determined to be our fault.
If you would like to exchange the product, it is faster for you to purchase the new item and put in notes that it is an exchange along with the original order number. When we ship out the new order, we will include a return label along with packaging for you to return the original order. Once we receive the return back, we will process a refund minus the cost of the return label. The other option is for you send back the original order (you can create a label HERE if you want), once we receive it we will contact you to collect shipping charges to ship out the new item.
Refunds will be processed the same day the item is received back at our warehouse. The credit should show on your account within 1-3 business days, depending upon your bank processing speed. Refunds will be credited to the same means of payment as the original order, i.e. same credit card or Paypal.
We will not process a refund or an exchange if any of the following conditions exist:
(a) Item is not received back within 30 days of delivery.
(b) Item shows any wear or sign of being used.
Shipping and handling charges are not refundable. If you received free shipping on your original purchase, we may hold our cost of shipping from the return credit. We reserve the right to charge a restocking fee, but will contact you before we make that determination.
Exchanges will incur a shipping fee dependent upon the weight and value of the items. Return shipping to us is the responsibility of the purchaser unless the return is a result of our error. If you choose not to use our label, you can ship the return back to:
1270 McConnell Road
Woodstock, IL 60098
Most products carry a manufacturer’s warranty. The seller, NICASHOOTING.COM hereby expressly disclaims all warranties including any implied warranty of merchantability for a particular use. To file a warranty claim you must contact the manufacturer directly. We can provide you with contact information if needed.
Domestic customers may choose from a variety of shipping methods. For orders over $75 ground shipping would be free. Ground shipping will take from 3-10 days and may be through the USPS or UPS at our discretion. Also available are expedited service. The rates are based on the weight of the items and your zip code. You choose the method. Of course, if you are in our geographical region, you may choose In-Store Pickup and we will have it ready for you when you stop in.
Most orders placed before 2:00PM Central Time will be shipped the same day.
International Customers may choose from USPS or FedEx Express International. If you choose First Class Mail, there is no tracking or insurance. If for some unforeseen reason the package does not arrive, there is no recourse and NICASHOOTING.COM, is not responsible. We will do everything we can to help find the package, but we will not refund or reship the items. If you choose Global Priority Mail, there is tracking and insurance included. We will help find a lost package, and if need be, resend the products, or refund your purchase, once the USPS has declared the package lost. 99% of our international packages incur no problems or delays.
International Customers are responsible for any customs fees or taxes imposed by their respective customs agents and/or shipping carriers.